Be advised that both the US Postal Service (USPS) and United Parcel Service (UPS) do not make pickups or deliveries on holidays. This may delay your shipment. It is the buyer’s responsibility to be aware of interruptions of service caused by holidays.
Additionally, we are not responsible for any packages that are lost or stolen after they have been delivered. In rare cases, a package may show as ‘delivered’ but could take an additional 24 hours.
For more information regarding USPS lost packages, please visit https://faq.usps.com/s/article/Where-is-my-package
We appreciate your patience and remain committed to delivering your item.
SATISFACTION GUARANTEED
Our customer service goal is simple: we are committed to providing our customers with total satisfaction. Every time. Guaranteed. Contact us at michelle.snootypooch@gmail.com with any concerns.
SHIPPING POLICY
Internet orders usually ship within 5 business days unless an item is back-ordered. We do our best to notify customers if there will be shipping delays while waiting for new stock to arrive.
We offer a choice of USPS First Class Mail, USPS Priority Mail, and UPS (Ground and 2-Day). Shipping charges are based on weight and package dimensions and are calculated by the carrier’s own algorithms (USPS or UPS). We understand that customers are sensitive to shipping costs and we do our best to keep costs down.
SHIPPING PROMOTIONS
We currently offer free shipping on orders over $100 (after all discounts are applied and before tax is applied). This and other shipping promotions apply only to the 48 contiguous states (the lower 48) and will only apply to USPS Priority Mail or UPS Ground. This is indicated in the standing “Free Shipping” promotion.